Privacy Policy
Welcome to Shayne Heeralall ("we", "us", "our") Buyers Agent, powered by Leverage Listings.
We are committed to protecting your personal information in accordance with the Privacy Act 1988. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sowandsucceed.com.au or receive information directly from you. By accessing our website or using our services (by engaging with us in person, online, or through other means), you agree to this Privacy Policy.
This Privacy Policy should be read in conjunction with our Terms and Conditions accessible at www.sowandsucceed.com.au
What is "personal information"?
Personal information" includes any details that identify or could reasonably identify an individual, such as names, dates of birth, addresses, email addresses, phone numbers, credit card numbers, and license numbers. This covers information that directly identifies a person or combined data that allows identification. Excluded are de-identified, anonymous, or aggregated data that cannot reasonably identify a specific individual.
What information do we collect?
We may collect personal information that is necessary for us to provide our services to you. The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: name, address, email, phone number, identification documents, financial details, property preferences and requirements and asset lists. If you do not wish to provide personal information to us, you do not have to do so, however it may affect your use of this Site or any of our services offered.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website or directly from you through various means such as messages, emails, forms, phone calls and conversations.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. You can manage your cookie preferences through your browser settings.
Personal information from Third parties and Professional Advisors
We may gather your personal information from third parties or publicly available sources, including professional service providers such as mortgage brokers, accountants, conveyancers, solicitors, and real estate agents. This information is collected to assist in facilitating your property purchase and ensuring a seamless process.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website, and from time to time to maintenance and support personnel acting in the normal course of their duties. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
We collect and use your personal information to:
- Provide our Buyers Agent services and respond to your inquiries or requests.
- Deliver a personalised experience and improve our services.
- Communicate updates, newsletters, or promotional materials (only if you opt-in).
- Support internal administrative functions and website maintenance.
- Comply with legal and regulatory requirements.
Access and correction of personal information
You have the right to access information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. We may charge a reasonable fee to cover administrative costs for providing access to your information. Proof of identity may be required before releasing any information to ensure its security. If you believe your information is incorrect, please notify us, and we will promptly correct any inaccuracies, usually within a reasonable time.
You may request these details by contacting us at support@sowandsucceed.com.au
Security
We protect your information using technical and administrative security measures. Our safeguards include firewalls and data encryption, physical access controls to data centres and information access authorisation controls.
Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Typically, this means we will keep your information for the duration of our relationship with you, unless legal requirements, such as record-keeping obligations, require us to retain it for a longer period.
Third Parties
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.
Sharing of Information
We may share your personal information with third parties to assist in delivering our services, such as conveyancers, property inspectors, mortgage brokers and Leverage Listings which powers our business operations, under circumstances where it is necessary for providing our services or as required by law. We do not sell or rent your personal information to third parties for marketing purposes.
Your Rights
You have the right to:
- Access and request a copy of your personal information.
- Correct or update your personal information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below under ‘How to contact us about privacy’ and we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance website functionality and analyse user behaviour to improve our services. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
Changes to the Privacy Policy
Our Privacy Policy may be updated periodically to reflect changes in our practices or for legal and regulatory compliance reasons, including updates under the Australian Privacy Act 1988 (Cth). We will make reasonable efforts to notify you of any significant changes to this Privacy Policy. Please check back periodically to review the latest version. Changes to this Privacy Policy will become effective immediately upon publication. Your continued use of our services after the changes indicates your acceptance of the updated Privacy Policy.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:
This policy is effective from 27 December 2024.
This Privacy Policy was last updated on 27 December 2024.
